{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-30T23:33:21.015Z"
  },
  "data": {
    "id": "incident_statuspage_palo-alto_vzxd61gb8t4n",
    "slug": "palo-alto-customer-support-portal-and-licensing-services-are-currently-down-2026-07-30",
    "title": "Customer Support Portal and Licensing Services are currently down",
    "summary": "Customer Support Portal and Licensing Services are currently down",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-30T17:16:04+00:00",
    "updatedAt": "2026-07-30T17:32:22.86+00:00",
    "resolvedAt": "2026-07-30T17:32:22.844+00:00",
    "provider": {
      "slug": "palo-alto",
      "name": "Palo Alto Networks"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/palo-alto-customer-support-portal-and-licensing-services-are-currently-down-2026-07-30",
      "api": "/api/v1/incidents/palo-alto-customer-support-portal-and-licensing-services-are-currently-down-2026-07-30",
      "providerHtml": "/providers/palo-alto"
    },
    "impactSummary": "Palo Alto Networks reported a none event for the affected tracked services.",
    "source": {
      "id": "source_palo_alto_status",
      "kind": "official_api",
      "name": "Palo Alto Networks Status",
      "checkedAt": "2026-07-30T23:25:03.559+00:00",
      "officialUrl": "https://status.paloaltonetworks.com",
      "statusPageUrl": "https://status.paloaltonetworks.com"
    },
    "updates": [
      {
        "id": "update_statuspage_palo-alto_vzxd61gb8t4n_rhy6ynp1zd87",
        "status": "investigating",
        "body": "Incident management team is actively working the issue.",
        "createdAt": "2026-07-30T03:35:09.937+00:00"
      },
      {
        "id": "update_statuspage_palo-alto_vzxd61gb8t4n_hqm16grlrfcj",
        "status": "investigating",
        "body": "Issue was identified as NAT pool exhaustion on the firewall due to heavy traffic from a single IP.  This has been remediated and services are partially restored.  Incident team continuing to monitor.",
        "createdAt": "2026-07-30T04:43:48.361+00:00"
      },
      {
        "id": "update_statuspage_palo-alto_vzxd61gb8t4n_388b9bxbkmrx",
        "status": "investigating",
        "body": "This issue has been resolved and the Customer Support Portal if fully operational.",
        "createdAt": "2026-07-30T17:16:04.937+00:00"
      },
      {
        "id": "update_statuspage_palo-alto_vzxd61gb8t4n_27wb0v0yyrhh",
        "status": "investigating",
        "body": "RCA in progress.",
        "createdAt": "2026-07-30T17:29:11.824+00:00"
      },
      {
        "id": "update_statuspage_palo-alto_vzxd61gb8t4n_xnj2rz5p8k21",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-07-30T17:32:22.844+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}