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KnowBe4Incident detail
Webforms not loading
Resolved incidentCritical
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Timeline
Incident updates
Every update KnowBe4 posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are currently experiencing an issue with Webforms not loading and are currently investigating.
Monitoring
A fix has been implemented and we are monitoring the results.
Resolved
During a scheduled registrar migration of internal and test domains, a production domain was inadvertently included and not caught in the pre-checks. The initial migration action included updates to the configured Name Servers which resulted in potential service interruptions from 16:00 GMT on March 17 until confirmed full restoration post-propagation at 13:00 GMT on March 18.
We have isolated the process issue and remediated. A review of DNS monitoring options is underway to identify opportunities for faster detection.
Resolved
From Tuesday, March 17, 2026, at approximately 16:00 (UTC), to Wednesday, March 18, 2026, at approximately 13:00 (UTC), some users experienced errors while submitting Workspace webforms.
This incident was caused by a configuration error during a domain migration. To resolve this issue, we corrected the domain configuration, and webform submissions returned to normal performance by 13:00 (UTC) on March 18, 2026.
To prevent this type of issue in the future, we are reviewing and updating our domain migration process.
No data loss occurred as a result of this issue.
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