{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T14:00:41.290Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_m7r2g7yshgx1",
    "slug": "knowbe4-webforms-not-loading-2026-03-18",
    "title": "Webforms not loading",
    "summary": "Webforms not loading",
    "status": "resolved",
    "severity": "critical",
    "startedAt": "2026-03-18T10:33:54.012+00:00",
    "updatedAt": "2026-03-24T21:05:07.022+00:00",
    "resolvedAt": "2026-03-18T14:28:44.365+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/knowbe4-webforms-not-loading-2026-03-18",
      "api": "/api/v1/incidents/knowbe4-webforms-not-loading-2026-03-18",
      "providerHtml": "/providers/knowbe4"
    },
    "impactSummary": "KnowBe4 reported a critical event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-07-23T13:55:03.441+00:00",
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_m7r2g7yshgx1_t1jmnt7ws00b",
        "status": "investigating",
        "body": "We are currently experiencing an issue with Webforms not loading and are currently investigating.",
        "createdAt": "2026-03-18T10:33:54.114+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_m7r2g7yshgx1_vsl7c07q0stg",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-03-18T11:48:48.36+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_m7r2g7yshgx1_yshkd8t89j9h",
        "status": "resolved",
        "body": "During a scheduled registrar migration of internal and test domains, a production domain was inadvertently included and not caught in the pre-checks. The initial migration action included updates to the configured Name Servers which resulted in potential service interruptions from 16:00 GMT on March 17 until confirmed full restoration post-propagation at 13:00 GMT on March 18. \n\nWe have isolated the process issue and remediated.  A review of DNS monitoring options is underway to identify opportunities for faster detection.",
        "createdAt": "2026-03-18T14:28:44.365+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_m7r2g7yshgx1_zgfgdqpqy1y9",
        "status": "resolved",
        "body": "From Tuesday, March 17, 2026, at approximately 16:00 \\(UTC\\), to Wednesday, March 18, 2026, at approximately 13:00 \\(UTC\\), some users experienced errors while submitting Workspace webforms.\n\nThis incident was caused by a configuration error during a domain migration. To resolve this issue, we corrected the domain configuration, and webform submissions returned to normal performance by 13:00 \\(UTC\\) on March 18, 2026.\n\nTo prevent this type of issue in the future, we are reviewing and updating our domain migration process. \n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-03-24T21:04:57.474+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}