Incident detail

Protect blank purchasing page on store.knowbe4.com

Active incidentMajor

Provider

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Started Jul 17, 2026, 1:18 PM UTC

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

Investigating
Jul 17, 2026, 1:18 PM UTC
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
Monitoring
Jul 17, 2026, 6:55 PM UTC
We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
Investigating
Jul 20, 2026, 6:24 PM UTC
We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information.