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Incident detail

Protect blank purchasing page on store.knowbe4.com

Resolved incidentMajor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.

  2. Investigating

    We are continuing to investigate this issue.

  3. Investigating

    We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.

  4. Investigating

    We are continuing to investigate this issue.

  5. Monitoring

    A fix has been implemented and we are monitoring the results.

  6. Resolved

    This incident has been resolved.