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KnowBe4Incident detail
PhishML Degradation
Resolved incidentMinor
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Incident updates
Every update KnowBe4 posted, oldest to newest, exactly as it appeared on their official status page.
Resolved
An upstream feature flag service issue degraded model routing in collaboration-inference, causing PhishML evaluations to return 0/0/0 default errors. The third party deployed a fix, and a code update was deployed to production adding static fallback routing.
All services have recovered and are operating normally.
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