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Prevent and Protect - Web Add-in Send Issues (EU Only)

Resolved incidentMajor1 affected service

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We have received reports that the KnowBe4 Email Security Add-in is showing the error "The add-in KnowBe4 email security is preventing this message from being sent" when sending emails. We are investigating this issue and will update this page when we have more information.

  2. Monitoring

    We’ve implemented a fix for the Web Add-in sending errors and we’re monitoring the results to make sure no further issues occur.

  3. Resolved

    This incident has been resolved.

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