{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-13T19:09:08.679Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_mj6zp3vlhh9p",
    "slug": "knowbe4-prevent-and-protect-web-add-in-send-issues-eu-only-2026-10-13",
    "title": "Prevent and Protect - Web Add-in Send Issues (EU Only)",
    "summary": "Prevent and Protect - Web Add-in Send Issues (EU Only)",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-13T08:47:12.684+00:00",
    "updatedAt": "2026-10-13T13:41:45.095+00:00",
    "resolvedAt": "2026-10-13T13:41:45.067+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [
      {
        "slug": "knowbe4-email-security",
        "name": "Email security"
      }
    ],
    "links": {
      "html": "/incidents/knowbe4-prevent-and-protect-web-add-in-send-issues-eu-only-2026-10-13",
      "api": "/api/v1/incidents/knowbe4-prevent-and-protect-web-add-in-send-issues-eu-only-2026-10-13",
      "providerHtml": "/providers/knowbe4",
      "alerts": "https://outagedeck.com/account?stack=knowbe4&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "KnowBe4 reported a major event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-10-13T19:01:08.922+00:00",
      "stale": false,
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_mj6zp3vlhh9p_rd41j2vj6ndj",
        "status": "investigating",
        "body": "We have received reports that the KnowBe4 Email Security Add-in is showing the error \"The add-in KnowBe4 email security is preventing this message from being sent\" when sending emails. We are investigating this issue and will update this page when we have more information.",
        "createdAt": "2026-10-13T08:47:12.803+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_mj6zp3vlhh9p_6z4xppsvybhg",
        "status": "monitoring",
        "body": "We’ve implemented a fix for the Web Add-in sending errors and we’re monitoring the results to make sure no further issues occur.",
        "createdAt": "2026-10-13T11:07:31.245+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_mj6zp3vlhh9p_607hjh1cg6g0",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-10-13T13:41:45.067+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}