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KnowBe4Incident detail
Phishing test report tab unavailable
Resolved incidentMinor
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Timeline
Incident updates
Every update KnowBe4 posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We have received reports of the Phishing test reports tab currently being unavailable. We are investigating this issue and will update this page when we have more information.
Investigating
We are continuing to investigate this issue.
Monitoring
A fix has been implemented and we are monitoring the results.
Resolved
This incident has been resolved.
Resolved
From Tuesday, June 16, 2026, at approximately 17:34 (UTC), to Thursday, June 18, 2026, at approximately 22:41 (UTC), some customers experienced intermittent unavailability of the Phishing Security Test Reports page in the KnowBe4 console.
This issue was caused by a code change that introduced a conflict between two methods for processing phishing campaign data. As a result, phishing campaigns still using legacy phishing categories were unable to load the Phishing Security Test Reports page. To resolve this issue, we updated the code to process campaigns correctly under both classification systems, and the Phishing Security Test Reports page returned to normal performance by June 18, 2026, at 22:41 (UTC).
No data loss occurred as a result of this issue.
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