Skip to content
OutageDeck

Incident detail

PhishER - Unable to Login (US)

Resolved incidentMajor

Timeline window

to

Outage alerts

Get alerted the next time KnowBe4 breaks

Free email alerts for up to 5 providers — no card, live in about a minute. Paid plans add Slack, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow KnowBe4 alerts work

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are investigating an issue impacting the ability to login to PhishER in the US instance.

  2. Resolved

    This incident has been resolved.

  3. Resolved

    On Friday, May 8, 2026, from approximately 01:45 to 03:08 (UTC), some US customers experienced issues accessing the PhishER console and PasswordIQ.

    This incident was caused by a localized infrastructure failure at our cloud service provider, which affected authentication traffic and prevented login verifications. To resolve this issue, we reprovisioned our authentication resources to healthy environments. After we rerouted login traffic to the healthy environments, PhishER and PasswordIQ returned to regular performance by 03:08 (UTC).

    No data loss occurred as a result of this issue.