{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-24T16:05:10.409Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_p30d1z039x2f",
    "slug": "knowbe4-phisher-unable-to-login-us-2026-05-08",
    "title": "PhishER - Unable to Login (US)",
    "summary": "PhishER - Unable to Login (US)",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-05-08T02:05:27.822+00:00",
    "updatedAt": "2026-05-15T14:49:54.895+00:00",
    "resolvedAt": "2026-05-08T03:54:19.715+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/knowbe4-phisher-unable-to-login-us-2026-05-08",
      "api": "/api/v1/incidents/knowbe4-phisher-unable-to-login-us-2026-05-08",
      "providerHtml": "/providers/knowbe4"
    },
    "impactSummary": "KnowBe4 reported a major event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-07-24T16:00:49.848+00:00",
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_p30d1z039x2f_1p6s02wtxbh8",
        "status": "investigating",
        "body": "We are investigating an issue impacting the ability to login to PhishER in the US instance.",
        "createdAt": "2026-05-08T02:05:27.933+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_p30d1z039x2f_nnz8k18y4zw4",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-05-08T03:54:19.715+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_p30d1z039x2f_zwhvxpdsqkl1",
        "status": "resolved",
        "body": "On Friday, May 8, 2026, from approximately 01:45 to 03:08 \\(UTC\\), some US customers experienced issues accessing the PhishER console and PasswordIQ.\n\nThis incident was caused by a localized infrastructure failure at our cloud service provider, which affected authentication traffic and prevented login verifications. To resolve this issue, we reprovisioned our authentication resources to healthy environments. After we rerouted login traffic to the healthy environments, PhishER and PasswordIQ returned to regular performance by 03:08 \\(UTC\\).\n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-05-15T14:44:28.618+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}