Provider
KnowBe4Incident detail
Defend - Sending multiple abuse mailbox submission notifications
Resolved incidentMinor
Timeline window
to
Get alerted the next time KnowBe4 breaks
Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update KnowBe4 posted, oldest to newest, exactly as it appeared on their official status page.
Identified
We've identified some users are receiving multiple abuse mailbox submissions. We've identified a fix which should resolve the issue.
Monitoring
We've implemented a fix and are continuing to monitor to ensure this is resolved
Resolved
This incident has been resolved.
Resolved
On Tuesday, March 31, 2026, from approximately 15:00 (UTC) to 16:10 (UTC), some users experienced issues with the Defend Abuse Mailbox service.
This incident was caused by a service update that started sending duplicate phishing submission notifications to users. To resolve this issue, we corrected the service update code that caused the duplicate notifications, and the Defend Abuse Mailbox service returned to normal performance by 16:10 (UTC).
To prevent this type of issue in the future, we are reviewing and improving our service upgrade workflow.
No data loss occurred as a result of this issue.
Keep exploring
More from KnowBe4
Neighboring incidents on KnowBe4's timeline and the rest of their record on OutageDeck.