{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T15:30:11.255Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_fcf5b62883zq",
    "slug": "knowbe4-defend-sending-multiple-abuse-mailbox-submission-notifications-2026-03-31",
    "title": "Defend - Sending multiple abuse mailbox submission notifications",
    "summary": "Defend - Sending multiple abuse mailbox submission notifications",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-03-31T15:13:03.556+00:00",
    "updatedAt": "2026-04-01T21:44:21.931+00:00",
    "resolvedAt": "2026-03-31T16:45:44.637+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/knowbe4-defend-sending-multiple-abuse-mailbox-submission-notifications-2026-03-31",
      "api": "/api/v1/incidents/knowbe4-defend-sending-multiple-abuse-mailbox-submission-notifications-2026-03-31",
      "providerHtml": "/providers/knowbe4"
    },
    "impactSummary": "KnowBe4 reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-07-23T15:25:03.539+00:00",
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_fcf5b62883zq_5yx1mz32xhx3",
        "status": "identified",
        "body": "We've identified some users are receiving multiple abuse mailbox submissions. We've identified a fix which should resolve the issue.",
        "createdAt": "2026-03-31T15:13:03.648+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_fcf5b62883zq_g1tyhrhk7v3p",
        "status": "monitoring",
        "body": "We've implemented a fix and are continuing to monitor to ensure this is resolved",
        "createdAt": "2026-03-31T15:19:14.036+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_fcf5b62883zq_bqhryhnpsn4p",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-03-31T16:45:44.637+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_fcf5b62883zq_58cz2c8jm23q",
        "status": "resolved",
        "body": "On Tuesday, March 31, 2026, from approximately 15:00 \\(UTC\\) to 16:10 \\(UTC\\), some users experienced issues with the Defend Abuse Mailbox service.\n\nThis incident was caused by a service update that started sending duplicate phishing submission notifications to users. To resolve this issue, we corrected the service update code that caused the duplicate notifications, and the Defend Abuse Mailbox service returned to normal performance by 16:10 \\(UTC\\).\n\nTo prevent this type of issue in the future, we are reviewing and improving our service upgrade workflow.\n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-04-01T21:42:38.963+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}