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South Africa - Voice degradation

Resolved incidentCritical

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Incident updates

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  1. Investigating

    We are currently experiencing issues at our South Africa data center.

    You may experience connectivity issues and service degradation.

    Our team is inspecting the issue, and more details will follow in the next update.

    Start (UTC): 19 March 2026 21:11

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Identified

    Our dedicated team is still working on implementing a fix. We will continue to monitor the situation and provide updates.

  4. Resolved

    Dear Customer,

    The Voice service degradation has been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally without any remaining issues.

    Start (UTC): 19 March 2026 21:11

    End (UTC): 20 March 2026 00:22

    Impact: Customers may have experienced connectivity issues and service degradation.

    Thank you for your understanding and patience.