{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T12:02:19.803Z"
  },
  "data": {
    "id": "incident_statuspage_infobip_jxpn9w6gqg19",
    "slug": "infobip-south-africa-voice-degradation-2026-03-19",
    "title": "South Africa - Voice degradation",
    "summary": "South Africa - Voice degradation",
    "status": "resolved",
    "severity": "critical",
    "startedAt": "2026-03-19T22:20:38+00:00",
    "updatedAt": "2026-03-20T01:03:22.868+00:00",
    "resolvedAt": "2026-03-20T01:03:22.855+00:00",
    "provider": {
      "slug": "infobip",
      "name": "Infobip"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/infobip-south-africa-voice-degradation-2026-03-19",
      "api": "/api/v1/incidents/infobip-south-africa-voice-degradation-2026-03-19",
      "providerHtml": "/providers/infobip"
    },
    "impactSummary": "Infobip reported a critical event for the affected tracked services.",
    "source": {
      "id": "source_infobip_status",
      "kind": "official_api",
      "name": "Infobip Status",
      "checkedAt": "2026-07-19T12:00:05.742+00:00",
      "officialUrl": "https://status.infobip.com",
      "statusPageUrl": "https://status.infobip.com"
    },
    "updates": [
      {
        "id": "update_statuspage_infobip_jxpn9w6gqg19_4vvqsnyrsh44",
        "status": "investigating",
        "body": "We are currently experiencing issues at our South Africa data center.\nYou may experience connectivity issues and service degradation.\nOur team is inspecting the issue, and more details will follow in the next update.\n\nStart (UTC): 19 March 2026 21:11",
        "createdAt": "2026-03-19T22:20:38.605+00:00"
      },
      {
        "id": "update_statuspage_infobip_jxpn9w6gqg19_8p6y5ggnkv1m",
        "status": "identified",
        "body": "The issue has been identified and a fix is being implemented.",
        "createdAt": "2026-03-19T22:49:01.97+00:00"
      },
      {
        "id": "update_statuspage_infobip_jxpn9w6gqg19_5kwv8vm11xkh",
        "status": "identified",
        "body": "Our dedicated team is still working on implementing a fix. We will continue to monitor the situation and provide updates.",
        "createdAt": "2026-03-19T23:35:35.308+00:00"
      },
      {
        "id": "update_statuspage_infobip_jxpn9w6gqg19_8v3dsx8w7s95",
        "status": "resolved",
        "body": "Dear Customer,\n\nThe Voice service degradation has been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally without any remaining issues.\n\nStart (UTC): 19 March 2026 21:11\nEnd (UTC): 20 March 2026 00:22\n\nImpact: Customers may have experienced connectivity issues and service degradation.\n\nThank you for your understanding and patience.",
        "createdAt": "2026-03-20T01:03:22.855+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}