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Saudi Arabia - Moments and Push Notification Delays

Resolved incidentMajor

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Incident updates

Every update Infobip posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently observing message processing delays affecting Moments and Push Notifications on our Saudi Arabia (SA3) Data Center. The issue is being investigated and more information will follow in the next update.

  2. Identified

    The source of the processing delays at our Saudi Arabia Data Center has been identified. Processing latency is in the process of recovering.

  3. Resolved

    The issue has been successfully resolved, and the affected service is now fully operational.

    During this period, our Push Notification service in the Saudi Arabia Data Center experienced increased processing latency, which may have delayed push notifications for Moments Flow campaigns. All messages were delivered during the incident.

    Start (UTC): 27 August 15:29

    End (UTC): 27 August 16:32

    Impact: Delayed delivery of push notifications on the Saudi Arabia Data Center

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