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Global (Europe) - Delays in processing SEEN delivery reports

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Incident updates

Every update Infobip posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    We are currently experiencing an issue in our Global (Europe) Data Center affecting the delivery of seen reports for WhatsApp, Viber, Viber Bot, TikTok, RCS, and Push channels.

    Clients may experience delays in receiving seen reports for affected channels. Outbound message delivery continues to function normally.

    Our engineers are actively investigating the issue and working to identify the root cause.

  2. Identified

    We are continuing to work on a fix for this issue.

  3. Resolved

    The incident has been resolved.

    Start time (UTC): 28-08-2026 10:01

    End time (UTC): 28-08-2026 11:28

    Impact: Delay in receiving SEEN delivery reports for affected channels

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