Provider
InfobipIncident detail
Pakistan - Customer Portal service and traffic processing degradation
Resolved incidentMajor
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Timeline
Incident updates
Every update Infobip posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
This is to inform you that we are experiencing an issue with Customer Portal service on our Pakistan data center.
Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal.
Also, processing of incoming traffic is affected so our clients might notice issues with receiving messages.
Our team is investigating the issue, more details will follow in the next update.
Investigating
We are continuing to investigate this issue.
Resolved
The incident has been resolved.
Start (UTC): 14 August 2026 09:39
End (UTC): 14 August 2026 10:30
Impact: Users couldn't log in and utilise services on Customer Portal. Processing of incoming traffic was affected.
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