Skip to content
OutageDeck

Incident detail

Pakistan - Customer Portal service and traffic processing degradation

Resolved incidentMajor3 affected services

Timeline window

to

Get alerted the next time Infobip breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Infobip alerts work

Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    This is to inform you that we are experiencing an issue with Customer Portal service on our Pakistan data center.

    Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal.

    Also, processing of incoming traffic is affected so our clients might notice issues with receiving messages.

    Our team is investigating the issue, more details will follow in the next update.

  2. Investigating

    We are continuing to investigate this issue.

  3. Resolved

    The incident has been resolved.

    Start (UTC): 14 August 2026 09:39

    End (UTC): 14 August 2026 10:30

    Impact: Users couldn't log in and utilise services on Customer Portal. Processing of incoming traffic was affected.

Keep exploring

More from Infobip

Neighboring incidents on Infobip's timeline and the rest of their record on OutageDeck.

← Older incident

Pakistan - Customer Portal and Multiple Services Degradation

Newer incident →

Global (Europe) - Whitelabel Portal and traffic processing degradation

All Infobip incidentsInfobip live status