{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-18T20:09:58.702Z"
  },
  "data": {
    "id": "incident_statuspage_infobip_ytys6fxmzty9",
    "slug": "infobip-pakistan-customer-portal-service-degradation-2026-08-14",
    "title": "Pakistan - Customer Portal service and traffic processing degradation",
    "summary": "Pakistan - Customer Portal service and traffic processing degradation",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-08-14T10:01:30+00:00",
    "updatedAt": "2026-08-14T10:45:44.799+00:00",
    "resolvedAt": "2026-08-14T10:45:44.78+00:00",
    "provider": {
      "slug": "infobip",
      "name": "Infobip"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/infobip-pakistan-customer-portal-service-degradation-2026-08-14",
      "api": "/api/v1/incidents/infobip-pakistan-customer-portal-service-degradation-2026-08-14",
      "providerHtml": "/providers/infobip",
      "alerts": "https://outagedeck.com/account?stack=infobip&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Infobip reported a major event for the affected tracked services.",
    "source": {
      "id": "source_infobip_status",
      "kind": "official_api",
      "name": "Infobip Status",
      "checkedAt": "2026-08-18T20:05:02.868+00:00",
      "officialUrl": "https://status.infobip.com",
      "statusPageUrl": "https://status.infobip.com"
    },
    "updates": [
      {
        "id": "update_statuspage_infobip_ytys6fxmzty9_r6bx3f4t237c",
        "status": "investigating",
        "body": "This is to inform you that we are experiencing an issue with Customer Portal service on our Pakistan data center.\nUsers might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal.\nAlso, processing of incoming traffic is affected so our clients might notice issues with receiving messages.\nOur team is investigating the issue, more details will follow in the next update.",
        "createdAt": "2026-08-14T10:01:30.841+00:00"
      },
      {
        "id": "update_statuspage_infobip_ytys6fxmzty9_498flpk8gjjs",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-08-14T10:23:10.688+00:00"
      },
      {
        "id": "update_statuspage_infobip_ytys6fxmzty9_gghw4pjlmcs0",
        "status": "resolved",
        "body": "The incident has been resolved.\nStart (UTC): 14 August 2026 09:39\nEnd (UTC): 14 August 2026 10:30\nImpact: Users couldn't log in and utilise services on Customer Portal. Processing of incoming traffic was affected.",
        "createdAt": "2026-08-14T10:45:44.78+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}