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Global (Europe) - Partial Packet Loss

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Incident updates

Every update Infobip posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are investigating an issue that may be causing intermittent packet loss and impacting service performance for some users. The extent of the impact is still being assessed, and our teams are working to identify the root cause. Further updates will be provided as the investigation progresses.

  2. Resolved

    The issue causing intermittent packet loss in our Global (Europe) data centre has been resolved. Service performance has returned to normal, and no customer impact was identified based on the information available.

    Start time (UTC): 15 August 2026 09:44

    End time (UTC): 15 August 2026 11:46

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