Provider
InfobipIncident detail
Global (Europe) - Customer Portal Degradation
Resolved incidentMinor
Timeline window
to
Outage alerts
Get alerted the next time Infobip breaks
Free email alerts for up to 5 providers. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update Infobip posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
This is to inform you that we are experiencing an issue with Customer Portal. You may experience data loading issue or an unexpected error being returned on portal pages. Our team is already working on this case, and more information will follow once it is available.
Investigating
We are continuing to investigate this issue.
Resolved
The issue has been successfully resolved, and the service is once again operational.
During the incident, you may have experienced issues with viewing Analytics dashboard.
Start time (UTC): 20 August 2026 01:56
End time (UTC): 20 August 2026 03:26
Impact: Customer portal data loading issue on Analytics dashboard.
Keep exploring
More from Infobip
Neighboring incidents on Infobip's timeline and the rest of their record on OutageDeck.