{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-22T17:11:00.910Z"
  },
  "data": {
    "id": "incident_statuspage_infobip_h48hh1qh8czm",
    "slug": "infobip-global-europe-customer-portal-degradation-2026-08-20",
    "title": "Global (Europe) - Customer Portal Degradation",
    "summary": "Global (Europe) - Customer Portal Degradation",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-08-20T02:36:14.525+00:00",
    "updatedAt": "2026-08-20T03:52:42.79+00:00",
    "resolvedAt": "2026-08-20T03:52:42.773+00:00",
    "provider": {
      "slug": "infobip",
      "name": "Infobip"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/infobip-global-europe-customer-portal-degradation-2026-08-20",
      "api": "/api/v1/incidents/infobip-global-europe-customer-portal-degradation-2026-08-20",
      "providerHtml": "/providers/infobip",
      "alerts": "https://outagedeck.com/account?stack=infobip&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Infobip reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_infobip_status",
      "kind": "official_api",
      "name": "Infobip Status",
      "checkedAt": "2026-08-22T17:05:03.172+00:00",
      "officialUrl": "https://status.infobip.com",
      "statusPageUrl": "https://status.infobip.com"
    },
    "updates": [
      {
        "id": "update_statuspage_infobip_h48hh1qh8czm_ws11ys1xw2xf",
        "status": "investigating",
        "body": "This is to inform you that we are experiencing an issue with Customer Portal. You may experience data loading issue or an unexpected error being returned on portal pages.  Our team is already working on this case, and more information will follow once it is available.",
        "createdAt": "2026-08-20T02:36:14.681+00:00"
      },
      {
        "id": "update_statuspage_infobip_h48hh1qh8czm_361zg2nhbct4",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-08-20T03:15:26.491+00:00"
      },
      {
        "id": "update_statuspage_infobip_h48hh1qh8czm_zzzdc2p41gw9",
        "status": "resolved",
        "body": "The issue has been successfully resolved, and the service is once again operational.\n\nDuring the incident, you may have experienced issues with viewing Analytics dashboard.\n\nStart time (UTC): 20 August 2026 01:56\nEnd time (UTC): 20 August 2026 03:26\nImpact: Customer portal data loading issue on Analytics dashboard.",
        "createdAt": "2026-08-20T03:52:42.773+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}