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Incident detail

GoTo Connect VoIP Phones Calls - Intermittent Call Failures (503 Errors)

Resolved incidentMajor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are actively investigating reports that some GoTo Connect VoIP Phones Calls customers may be experiencing intermittent issues completing inbound calls.

    Our engineers are working to identify the issue and will provide another update shortly.

  2. Identified

    Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.

    We will provide another update as soon as they become available.

  3. Monitoring

    Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional.

    We will continue monitoring the situation and provide a final update shortly.

  4. Resolved

    We have confirmed that the issue has been resolved and that all systems are 100% operational.

    We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.