Provider
GoToIncident detail
GoTo Connect - Contact Center and Call Reports Issue
Resolved incidentMajor
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Timeline
Incident updates
Every update GoTo posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion.
Our engineers are working to identify the issue and will provide another update shortly.
Identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Identified
Our engineers continue to investigate the issue. We will provide another update as soon as it is available.
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
Resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
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