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Incident detail

GoTo Connect - Contact Center and Call Reports Issue

Resolved incidentMajor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion.

    Our engineers are working to identify the issue and will provide another update shortly.

  2. Identified

    Our engineers have identified the issue and are now actively working towards a resolution.

    We will provide another update shortly.

  3. Identified

    Our engineers continue to investigate the issue. We will provide another update as soon as it is available.

  4. Monitoring

    Our engineers have corrected the issue and we are confirming that all services are functional.

    We will continue monitoring the situation and provide a final update shortly.

  5. Resolved

    We have confirmed that the issue has been resolved and that all systems are 100% operational.

    We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.