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Incident detail

GoTo Connect - inbound/outbound call failures

Resolved incidentMajor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls.

    Our engineers are working to identify the issue and will provide another update shortly.

  2. Identified

    Our engineers have identified the issue and are now actively working toward a resolution.

    We will provide another update shortly.

  3. Monitoring

    Our engineers have corrected the issue, and we are confirming that all services are functional.

    We will continue monitoring the situation and will provide a final update shortly.

  4. Monitoring

    We are continuing to monitor for any further issues.

  5. Resolved

    We have confirmed that the issue has been resolved and that all systems are 100% operational.

    We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.