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LogMeIn Rescue, Pro, Central, and G2ARS v5 - session failure

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are actively investigating reports that some LogMeIn Rescue, Pro, Central, and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed.

    Our engineers are working to identify the issue and will provide another update shortly.

  2. Investigating

    We are still actively investigating LogMeIn Rescue, Pro, Central, and G2ARS v5 attended session not starting and unattended devices not deployed.

    LogMeIn Rescue customers can trust the applet as a workaround. Pro, Central and G2ARS v5 customers can continue to retry.

    Our engineers are working to identify the issue. Another update will follow.

  3. Identified

    Our engineers are seeing improvements and are actively working towards a full resolution.

    We will provide another update shortly.

  4. Monitoring

    Our engineers are confirming that all services are functional.

    We will continue monitoring the situation for an extended period and provide a final update later.

  5. Monitoring

    We are investigating a renewed increase in activity related to the recent issue affecting LogMeIn Rescue, Pro, Central, and G2ARS v5.

    Our engineers have not yet observed a corresponding increase in signing failures and are validating service health and customer impact.

    We’ll provide another update momentarily.

  6. Monitoring

    Our engineers we are confirming that all services are functional once again.

    We will continue monitoring the situation and provide updates as needed.

  7. Resolved

    We have confirmed that the issue has been resolved and that all systems are 100% operational.

    We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

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