Provider
GoToIncident detail
GoTo Meeting, Webinar or Training - Webcam or screen share issues
Resolved incidentMajor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We are actively investigating reports that some GoTo Meeting, Webinar or Training customers may be experiencing intermittent issues with webcam or screen share.
Our engineers are working to identify the issue and will provide another update shortly.
Identified
Our engineers have identified the issue and are now actively working towards a resolution. In the meantime, customers can close and restart their session.
We will provide another update when available.
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional. However, ongoing affected sessions should be restarted to be fully resolved.
We will continue monitoring the situation and provide a final update shortly.
Resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
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