{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-03T21:26:07.684Z"
  },
  "data": {
    "id": "incident_statuspage_goto_sx33hxm9h9ft",
    "slug": "goto-logmein-rescue-pro-central-and-g2ars-v5-session-failure-2026-10-29",
    "title": "LogMeIn Rescue, Pro, Central, and G2ARS v5 - session failure",
    "summary": "LogMeIn Rescue, Pro, Central, and G2ARS v5 - session failure",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-29T14:08:46.839+00:00",
    "updatedAt": "2026-10-29T23:15:49.901+00:00",
    "resolvedAt": "2026-10-29T23:15:49.873+00:00",
    "provider": {
      "slug": "goto",
      "name": "GoTo"
    },
    "affectedServices": [
      {
        "slug": "goto-remote-support",
        "name": "Remote Support & Access"
      }
    ],
    "links": {
      "html": "/incidents/goto-logmein-rescue-pro-central-and-g2ars-v5-session-failure-2026-10-29",
      "api": "/api/v1/incidents/goto-logmein-rescue-pro-central-and-g2ars-v5-session-failure-2026-10-29",
      "providerHtml": "/providers/goto",
      "alerts": "https://outagedeck.com/account?stack=goto&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "GoTo reported a major event for the affected tracked services.",
    "source": {
      "id": "source_goto_status",
      "kind": "official_api",
      "name": "GoTo Status",
      "checkedAt": "2026-11-03T21:20:11.032+00:00",
      "stale": false,
      "officialUrl": "https://status.goto.com",
      "statusPageUrl": "https://status.goto.com"
    },
    "updates": [
      {
        "id": "update_statuspage_goto_sx33hxm9h9ft_xt3ypym4k7tc",
        "status": "investigating",
        "body": "We are actively investigating reports that some LogMeIn Rescue, Pro, Central, and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed.\n\nOur engineers are working to identify the issue and will provide another update shortly.",
        "createdAt": "2026-10-29T14:08:47.068+00:00"
      },
      {
        "id": "update_statuspage_goto_sx33hxm9h9ft_t0pdggt16vpz",
        "status": "investigating",
        "body": "We are still actively investigating LogMeIn Rescue, Pro, Central, and G2ARS v5 attended session not starting and unattended devices not deployed.\n\nLogMeIn Rescue customers can trust the applet as a workaround. Pro, Central and G2ARS v5 customers can continue to retry.\n\nOur engineers are working to identify the issue. Another update will follow.",
        "createdAt": "2026-10-29T14:45:18.945+00:00"
      },
      {
        "id": "update_statuspage_goto_sx33hxm9h9ft_kqpv718fqf90",
        "status": "identified",
        "body": "Our engineers are seeing improvements and are actively working towards a full resolution.\n\nWe will provide another update shortly.",
        "createdAt": "2026-10-29T15:22:18.628+00:00"
      },
      {
        "id": "update_statuspage_goto_sx33hxm9h9ft_nk341f1v4blk",
        "status": "monitoring",
        "body": "Our engineers are confirming that all services are functional.\n\nWe will continue monitoring the situation for an extended period and provide a final update later.",
        "createdAt": "2026-10-29T15:46:01.84+00:00"
      },
      {
        "id": "update_statuspage_goto_sx33hxm9h9ft_5mgc1dqmp727",
        "status": "monitoring",
        "body": "We are investigating a renewed increase in activity related to the recent issue affecting LogMeIn Rescue, Pro, Central, and G2ARS v5. \n\nOur engineers have not yet observed a corresponding increase in signing failures and are validating service health and customer impact. \n\nWe’ll provide another update momentarily.",
        "createdAt": "2026-10-29T18:51:41.306+00:00"
      },
      {
        "id": "update_statuspage_goto_sx33hxm9h9ft_d73rjfnprt28",
        "status": "monitoring",
        "body": "Our engineers we are confirming that all services are functional once again.\n\nWe will continue monitoring the situation and provide updates as needed.",
        "createdAt": "2026-10-29T19:27:13.417+00:00"
      },
      {
        "id": "update_statuspage_goto_sx33hxm9h9ft_d4cgxfd8vpjm",
        "status": "resolved",
        "body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
        "createdAt": "2026-10-29T23:15:49.873+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}