{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T12:02:32.107Z"
  },
  "data": {
    "id": "incident_statuspage_goto_2wfm26twjcvd",
    "slug": "goto-goto-connect-contact-center-and-call-reports-issue-2026-06-19",
    "title": "GoTo Connect - Contact Center and Call Reports Issue",
    "summary": "GoTo Connect - Contact Center and Call Reports Issue",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-06-19T08:33:32.608+00:00",
    "updatedAt": "2026-06-19T13:11:37.63+00:00",
    "resolvedAt": "2026-06-19T13:11:37.6+00:00",
    "provider": {
      "slug": "goto",
      "name": "GoTo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/goto-goto-connect-contact-center-and-call-reports-issue-2026-06-19",
      "api": "/api/v1/incidents/goto-goto-connect-contact-center-and-call-reports-issue-2026-06-19",
      "providerHtml": "/providers/goto"
    },
    "impactSummary": "GoTo reported a major event for the affected tracked services.",
    "source": {
      "id": "source_goto_status",
      "kind": "official_api",
      "name": "GoTo Status",
      "checkedAt": "2026-07-19T12:00:05.56+00:00",
      "officialUrl": "https://status.goto.com",
      "statusPageUrl": "https://status.goto.com"
    },
    "updates": [
      {
        "id": "update_statuspage_goto_2wfm26twjcvd_t99pc9rp3gqy",
        "status": "investigating",
        "body": "We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion.\n\nOur engineers are working to identify the issue and will provide another update shortly.",
        "createdAt": "2026-06-19T08:33:32.784+00:00"
      },
      {
        "id": "update_statuspage_goto_2wfm26twjcvd_9hckjn4cdh5x",
        "status": "identified",
        "body": "Our engineers have identified the issue and are now actively working towards a resolution.\n\nWe will provide another update shortly.",
        "createdAt": "2026-06-19T08:38:13.844+00:00"
      },
      {
        "id": "update_statuspage_goto_2wfm26twjcvd_ps50b5r3hksq",
        "status": "identified",
        "body": "Our engineers continue to investigate the issue. We will provide another update as soon as it is available.",
        "createdAt": "2026-06-19T10:08:55.1+00:00"
      },
      {
        "id": "update_statuspage_goto_2wfm26twjcvd_95pykk8jcwgw",
        "status": "monitoring",
        "body": "Our engineers have corrected the issue and we are confirming that all services are functional.\n\nWe will continue monitoring the situation and provide a final update shortly.",
        "createdAt": "2026-06-19T12:39:44.668+00:00"
      },
      {
        "id": "update_statuspage_goto_2wfm26twjcvd_ph917gcwr8s4",
        "status": "resolved",
        "body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
        "createdAt": "2026-06-19T13:11:37.6+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}