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Ticket view count is not updating on some accounts.

Resolved incidentMinor

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Incident updates

Every update Gorgias posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Ticket view count are not updating correctly for some accounts. We are currently investigating this issue.

  2. Identified

    We're still working on a fix for this issue. In the meantime, a hard refresh — Cmd + Shift + R on Mac, or Ctrl + Shift + R on Windows — should clear it up.

    Sorry for the inconvenience.

  3. Resolved

    This incident has been resolved.

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