{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-14T06:22:42.499Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_6q856tn6j5lz",
    "slug": "gorgias-ticket-view-count-is-not-updating-on-some-accounts-2026-05-18",
    "title": "Ticket view count is not updating on some accounts.",
    "summary": "Ticket view count is not updating on some accounts.",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-05-18T02:47:55.849+00:00",
    "updatedAt": "2026-05-18T05:32:57.918+00:00",
    "resolvedAt": "2026-05-18T05:32:57.906+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gorgias-ticket-view-count-is-not-updating-on-some-accounts-2026-05-18",
      "api": "/api/v1/incidents/gorgias-ticket-view-count-is-not-updating-on-some-accounts-2026-05-18",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a none event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-08-14T06:20:29.595+00:00",
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_6q856tn6j5lz_gzp196csk1b6",
        "status": "investigating",
        "body": "Ticket view count are not updating correctly for some accounts. We are currently investigating this issue.",
        "createdAt": "2026-05-18T02:47:55.89+00:00"
      },
      {
        "id": "update_statuspage_gorgias_6q856tn6j5lz_wxbrpr0wnx53",
        "status": "identified",
        "body": "We're still working on a fix for this issue. In the meantime, a hard refresh — Cmd + Shift + R on Mac, or Ctrl + Shift + R on Windows — should clear it up.\n\nSorry for the inconvenience.",
        "createdAt": "2026-05-18T03:46:21.673+00:00"
      },
      {
        "id": "update_statuspage_gorgias_6q856tn6j5lz_23z9w6thpn7h",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-05-18T05:32:57.906+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}