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Store website and URLs sync failures

Resolved incidentMajor

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Timeline

Incident updates

Every update Gorgias posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue.

    Existing content is not affected.

  2. Identified

    Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue.

    Existing content is not affected.

  3. Monitoring

    We deployed a fix to solve the Store website sync issues. We are monitoring the situation.

  4. Resolved

    This incident has been resolved.

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