Skip to content
OutageDeck

Incident detail

Shopify degraded performance

Resolved incidentMinor

Timeline window

to

Outage alerts

Get alerted the next time Gorgias breaks

Free email alerts for up to 5 providers. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Gorgias alerts work

Timeline

Incident updates

Every update Gorgias posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    We identified that the Shopify API is experiencing some degraded performance. That means some of our customers may experience some issues in regards to the Shopify actions. That includes the manual actions and the actions that are performed by the AI agent on Shopify, but also the historical sync.

    Shopify status page: https://www.shopifystatus.com/.

    We will provide the next update in 1 hour.

  2. Identified

    We are continuing to monitor this issue.

  3. Resolved

    This incident has been resolved. Shopify fixed the outage on their side.

Keep exploring

More from Gorgias

Neighboring incidents on Gorgias's timeline and the rest of their record on OutageDeck.

← Older incident

Chat are not working properly

Newer incident →

europe-west3 — Stale views data and missing ticket counts

All Gorgias incidentsGorgias live status