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Knowledge Hub Impact / Recent tickets not up-to-date

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Timeline

Incident updates

Every update Gorgias posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    There is a delay in processing Knowledge (guidances, HC articles, snippets) statistics. "Impact" and "Recent tickets" sections of Knowledge Hub show outdated results.

    We are working to fix the issue.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Resolved

    This incident has been resolved. There was no data loss, statistics are now up-to-date

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Knowledge Hub Impact / Recent tickets not up-to-date

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