{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-14T06:23:46.033Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_b36m0d93y1w6",
    "slug": "gorgias-knowledge-hub-impact-recent-tickets-not-up-to-date-2026-03-02-0d93y1w6",
    "title": "Knowledge Hub Impact / Recent tickets not up-to-date",
    "summary": "Knowledge Hub Impact / Recent tickets not up-to-date",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-03-02T09:14:12.033+00:00",
    "updatedAt": "2026-03-02T10:57:27.992+00:00",
    "resolvedAt": "2026-03-02T10:57:27.974+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gorgias-knowledge-hub-impact-recent-tickets-not-up-to-date-2026-03-02-0d93y1w6",
      "api": "/api/v1/incidents/gorgias-knowledge-hub-impact-recent-tickets-not-up-to-date-2026-03-02-0d93y1w6",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-08-14T06:20:29.595+00:00",
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_b36m0d93y1w6_jg2nbbnbx812",
        "status": "investigating",
        "body": "There is a delay in processing Knowledge (guidances, HC articles, snippets) statistics. \"Impact\" and \"Recent tickets\" sections of Knowledge Hub show outdated results.\nWe are working to fix the issue.",
        "createdAt": "2026-03-02T09:14:12.416+00:00"
      },
      {
        "id": "update_statuspage_gorgias_b36m0d93y1w6_08k6xmgmsqm7",
        "status": "identified",
        "body": "The issue has been identified and a fix is being implemented.",
        "createdAt": "2026-03-02T09:36:28.952+00:00"
      },
      {
        "id": "update_statuspage_gorgias_b36m0d93y1w6_gf4zpqgvrg6p",
        "status": "resolved",
        "body": "This incident has been resolved. There was no data loss, statistics are now up-to-date",
        "createdAt": "2026-03-02T10:57:27.974+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}