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GorgiasIncident detail
Customers' search not up to date
Resolved incidentMajor
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Timeline
Incident updates
Every update Gorgias posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information.
Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results.
We will provide an update as soon as more information is available.
Thank you for your patience.
Identified
We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information.
Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results.
We will provide an update as soon as more information is available.
Thank you for your patience.
Monitoring
We’ve mitigated for the issue and we’re continuing to monitor closely and will share any further updates if needed.
Resolved
The issue is now resolved. We identified a specific payload that was blocking the search index update and addressed it. Everything is operating normally, and we’ll continue to keep an eye on things to ensure stability.
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