{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-13T04:11:57.990Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_pg1yb9hmg6lr",
    "slug": "gorgias-customers-search-not-up-to-date-2026-04-06",
    "title": "Customers' search not up to date",
    "summary": "Customers' search not up to date",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-04-06T22:42:23.051+00:00",
    "updatedAt": "2026-04-07T04:32:09.516+00:00",
    "resolvedAt": "2026-04-07T04:32:09.491+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gorgias-customers-search-not-up-to-date-2026-04-06",
      "api": "/api/v1/incidents/gorgias-customers-search-not-up-to-date-2026-04-06",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a major event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-08-13T04:05:05.239+00:00",
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_pg1yb9hmg6lr_9phxmd890jzb",
        "status": "investigating",
        "body": "We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information.\n\nOur team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results.\n\nWe will provide an update as soon as more information is available.\n\nThank you for your patience.",
        "createdAt": "2026-04-06T22:42:23.098+00:00"
      },
      {
        "id": "update_statuspage_gorgias_pg1yb9hmg6lr_j1qyy1rc6wm4",
        "status": "identified",
        "body": "We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information.\n\nOur team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results.\n\nWe will provide an update as soon as more information is available.\n\nThank you for your patience.",
        "createdAt": "2026-04-07T01:47:56.503+00:00"
      },
      {
        "id": "update_statuspage_gorgias_pg1yb9hmg6lr_j7vc2953w1rl",
        "status": "monitoring",
        "body": "We’ve mitigated for the issue and we’re continuing to monitor closely and will share any further updates if needed.",
        "createdAt": "2026-04-07T02:56:57.946+00:00"
      },
      {
        "id": "update_statuspage_gorgias_pg1yb9hmg6lr_mq4qd68ldny8",
        "status": "resolved",
        "body": "The issue is now resolved. We identified a specific payload that was blocking the search index update and addressed it. Everything is operating normally, and we’ll continue to keep an eye on things to ensure stability.",
        "createdAt": "2026-04-07T04:32:09.491+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}