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[AI Agent][API] Elevated 5XX errors on the AI Agent API

Resolved incidentMajor1 affected service

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We have identified the cause of elevated error rates on the AI Agent API. During this period, some AI Agent requests may fail or be delayed, and automated responses on affected tickets may not be sent. Our team is actively working on a fix to restore full service.

  2. Resolved

    This incident has been resolved.

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