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GorgiasIncident detail
[AI Agent][API] Elevated 5XX errors on the AI Agent API
Resolved incidentMajor
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Timeline
Incident updates
Every update Gorgias posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We have identified the cause of elevated error rates on the AI Agent API. During this period, some AI Agent requests may fail or be delayed, and automated responses on affected tickets may not be sent. Our team is actively working on a fix to restore full service.
Resolved
This incident has been resolved.
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