{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-13T04:09:01.364Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_0mslqk79hs6q",
    "slug": "gorgias-ai-agent-api-elevated-5xx-errors-on-the-ai-agent-api-2026-07-16",
    "title": "[AI Agent][API] Elevated 5XX errors on the AI Agent API",
    "summary": "[AI Agent][API] Elevated 5XX errors on the AI Agent API",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-07-16T13:56:33.797+00:00",
    "updatedAt": "2026-07-16T14:26:32.733+00:00",
    "resolvedAt": "2026-07-16T14:26:32.722+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gorgias-ai-agent-api-elevated-5xx-errors-on-the-ai-agent-api-2026-07-16",
      "api": "/api/v1/incidents/gorgias-ai-agent-api-elevated-5xx-errors-on-the-ai-agent-api-2026-07-16",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a major event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-08-13T04:00:29.051+00:00",
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_0mslqk79hs6q_xlvcpmyf3n0s",
        "status": "investigating",
        "body": "We have identified the cause of elevated error rates on the AI Agent API. During this period, some AI Agent requests may fail or be delayed, and automated responses on affected tickets may not be sent. Our team is actively working on a fix to restore full service.",
        "createdAt": "2026-07-16T13:56:33.844+00:00"
      },
      {
        "id": "update_statuspage_gorgias_0mslqk79hs6q_jbvrzvyczjnh",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-07-16T14:26:32.722+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}