Provider
ESETIncident detail
MS Exchange Online email scanning delayed in US and EU
Resolved incidentMajor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We are currently experiencing a delay in MS Exchange Online email scanning that is estimated to 10-30 minutes.
To mitigate the issue, the MailScanService was restarted on the SFC machines.
We are currently waiting for the new TTL settings to take full effect and for the scanning process to return to normal operation.
The root cause of the issue has not yet been identified and is currently under investigation.
Investigating
Scanning process had returned to normal operation.
We'll monitor performance during work hours in case the issue reoccurs.
Identified
Scanning process had returned to normal operation.
Monitoring
The scanning process has returned to normal operation. We will continue to monitor performance in case the issue reoccurs.
Investigating
We are currently experiencing a delay in MS Exchange Online email scanning that is estimated to 10-30 minutes.
EU and US regions are affected.
To mitigate the issue, the MailScanService was restarted on the SFC machines.
The root cause of the issue has not yet been identified and is currently under investigation.
Identified
US environment should not be affected anymore. Mail are processing without any delay.
EU region still affected.
Monitoring
The service should be restored in both regions. We continue to monitor the behavior.
Resolved
The issue has been resolved.
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