{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-19T06:22:59.051Z"
  },
  "data": {
    "id": "incident_statuspage_eset_ypwy9sz8tkcf",
    "slug": "eset-ms-exchange-online-email-scanning-delayed-in-eu-2026-09-14",
    "title": "MS Exchange Online email scanning delayed in US and EU",
    "summary": "MS Exchange Online email scanning delayed in US and EU",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-09-14T19:29:48.689+00:00",
    "updatedAt": "2026-09-18T08:08:30.677+00:00",
    "resolvedAt": "2026-09-18T08:08:30.66+00:00",
    "provider": {
      "slug": "eset",
      "name": "ESET"
    },
    "affectedServices": [
      {
        "slug": "eset-cloud-office",
        "name": "Cloud Office Security"
      }
    ],
    "links": {
      "html": "/incidents/eset-ms-exchange-online-email-scanning-delayed-in-eu-2026-09-14",
      "api": "/api/v1/incidents/eset-ms-exchange-online-email-scanning-delayed-in-eu-2026-09-14",
      "providerHtml": "/providers/eset",
      "alerts": "https://outagedeck.com/account?stack=eset&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "ESET reported a major event for the affected tracked services.",
    "source": {
      "id": "source_eset_status",
      "kind": "official_api",
      "name": "ESET Status",
      "checkedAt": "2026-09-19T06:20:11.691+00:00",
      "stale": false,
      "officialUrl": "https://status.eset.com",
      "statusPageUrl": "https://status.eset.com"
    },
    "updates": [
      {
        "id": "update_statuspage_eset_ypwy9sz8tkcf_ywnl1rw28dqf",
        "status": "investigating",
        "body": "We are currently experiencing a delay in MS Exchange Online email scanning that is estimated to 10-30 minutes.\n\nTo mitigate the issue, the MailScanService was restarted on the SFC machines. \nWe are currently waiting for the new TTL settings to take full effect and for the scanning process to return to normal operation.\n\nThe root cause of the issue has not yet been identified and is currently under investigation.",
        "createdAt": "2026-09-14T19:29:48.766+00:00"
      },
      {
        "id": "update_statuspage_eset_ypwy9sz8tkcf_sfklx5bzfc58",
        "status": "investigating",
        "body": "Scanning process had returned to normal operation.\n\nWe'll monitor performance during work hours in case the issue reoccurs.",
        "createdAt": "2026-09-15T03:40:47.633+00:00"
      },
      {
        "id": "update_statuspage_eset_ypwy9sz8tkcf_5j7wt811s8m6",
        "status": "identified",
        "body": "Scanning process had returned to normal operation.",
        "createdAt": "2026-09-15T08:06:57.185+00:00"
      },
      {
        "id": "update_statuspage_eset_ypwy9sz8tkcf_kg1pvknr5nw3",
        "status": "monitoring",
        "body": "The scanning process has returned to normal operation. We will continue to monitor performance in case the issue reoccurs.",
        "createdAt": "2026-09-15T08:12:26.983+00:00"
      },
      {
        "id": "update_statuspage_eset_ypwy9sz8tkcf_gcgtbnr2x18t",
        "status": "investigating",
        "body": "We are currently experiencing a delay in MS Exchange Online email scanning that is estimated to 10-30 minutes.\n\nEU and US regions are affected.\n\nTo mitigate the issue, the MailScanService was restarted on the SFC machines.\n\nThe root cause of the issue has not yet been identified and is currently under investigation.",
        "createdAt": "2026-09-15T19:39:24.482+00:00"
      },
      {
        "id": "update_statuspage_eset_ypwy9sz8tkcf_lwv2rjqhstfn",
        "status": "identified",
        "body": "US environment should not be affected anymore. Mail are processing without any delay.\n\nEU region still affected.",
        "createdAt": "2026-09-16T04:14:02.348+00:00"
      },
      {
        "id": "update_statuspage_eset_ypwy9sz8tkcf_8gw915113nkj",
        "status": "monitoring",
        "body": "The service should be restored in both regions. We continue to monitor the behavior.",
        "createdAt": "2026-09-16T09:08:52.134+00:00"
      },
      {
        "id": "update_statuspage_eset_ypwy9sz8tkcf_q091rkv2qmf5",
        "status": "resolved",
        "body": "The issue has been resolved.",
        "createdAt": "2026-09-18T08:08:30.66+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}