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Incident detail

ESET Secure Authentication performance issues

Resolved incidentMinor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating reports of degraded performance in the ESET Secure Authentication console affecting customers in the EU region. Customers may experience slow loading times and repeated logouts while using the console. We are actively investigating the issue and will provide updates as they become available.

  2. Monitoring

    Customers should now be able to access the ESET Secure Authentication console without the previously reported performance issues and unexpected logouts. We continue to investigate the root cause of the issue and are monitoring the service closely.

  3. Monitoring

    We continue to monitor the issue.

  4. Monitoring

    We are continuing to monitor for any further issues.

  5. Resolved

    The issue has been resolved.

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