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Incident detail

LiveGuard delayed sample processing

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    ESET LiveGuard service is accepting the samples, but the processing is taking much longer. Customers can expect some delay in processing.

    We are investigating the issue.

  2. Monitoring

    The issue affecting sample processing in ESET LiveGuard has been resolved. File analysis and processing are operating normally again, and any backlog of pending submissions has been cleared. We continue to monitor the situation.

  3. Resolved

    The issue has been resolved.

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