Provider
emnifyIncident detail
Service Degradation - OpenVPN issues
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
Dear emnify Customers,
We are currently investigating an issue with OpenVPN that affects users who use an application token for authentication. All new connections made after 0900 UTC may be affected.
We are working on a mitigation, and further updates will follow shortly.
Kind regards,
emnify Support Team
Identified
The issue has been identified, and a fix is being implemented.
Further updates will follow shortly.
Monitoring
A fix has been implemented and we are monitoring the results.
Resolved
Dear emnify Customers,
The incident has been resolved, and the OpenVPN service is fully operational again.
In case you are still having issues, please reach out to our Support Team via our Help Center.
Kind regards,
emnify Support Team
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