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Service Degradation - MTN Côte d'Ivoire

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Dear emnify Customers,

    We are currently investigating a service degradation impacting MTN Cote d’Ivoire. Devices attempting to connect to this network may encounter connectivity issues. Our team is in contact with the operator to determine the cause.

    We will provide further updates as they become available.

    Kind regards,

    emnify Support Team

  2. Investigating

    We have temporarily blocked access to MTN Côte d'Ivoire to prevent further device attachments. Devices in the region can continue to connect through alternative available networks.

    We’re keeping a close watch and will update promptly with any new information.

  3. Monitoring

    Our tests are now yielding partial success; thus, we have now enabled the network again for 2G and 3G, while LTE will remain blocked in the meantime.

    We will continue to work with the operator to ensure full restoration.

  4. Resolved

    Dear emnify Customers,

    The incident has been resolved.

    Our monitoring and validation tests confirm that the operator MTN is now fully operational.

    In case you are still having issues, please reach out to our Support Team via our Help Center.

    Kind regards,

    emnify Support Team