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Service degradation - EE (UK)

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Dear emnify customer,

    We are currently investigating a service degradation in EE (UK). Devices that attempt to connect to this network may experience issues.

    We will publish a new update shortly.

  2. Identified

    We have confirmed that the issue is isolated to EE (UK) and are engaging with the relevant parties to restore normal service.

    As a precautionary measure, we have temporarily blocked access to the EE (UK) network to prevent devices from attaching while the issue persists.

    We will provide another update as soon as more information becomes available.

  3. Monitoring

    Service has been restored and access to the EE (UK) network has been re-enabled. We are continuing to monitor the situation closely to ensure service remains stable.

    Thank you for your patience. We will provide further updates if necessary.

  4. Resolved

    This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team.