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Service Degradation - Claro (Paraguay, Uruguay, Argentina)

Resolved incidentMinor

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  1. Resolved

    Dear emnify Customers,

    At approximately 04:30 UTC today, we observed service degradation affecting connectivity to the Claro network in Paraguay, Uruguay, and Argentina. During this period, devices attempting to connect via Claro may have experienced intermittent connectivity issues or service disruptions.

    Beginning around 07:30 UTC, we observed traffic levels returning to normal, with network performance remaining stable since that time. Based on our monitoring, the incident has been resolved and services have recovered.

    We are continuing to engage with Claro to better understand the underlying cause of the interruption and will review any findings made available by the operator.

    If you continue to experience connectivity issues, please contact our Support Team through the Help Center for further assistance.

    Kind regards,

    emnify Support Team