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Incident detail

Increased API error rates

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Dear emnify Customers,

    We are currently investigating increased API rate errors, primarily affecting the portal endpoint stats and API.

    Further updates will be provided shortly.

    Kind regards,

    emnify Support Team

  2. Identified

    Dear emnify Customers,

    We have identified the issue and have applied a fix. The errors have now significantly decreased and we are monitoring closely the situation.

    We’ll continue to share updates as soon as they become available.

    Kind regards,

    emnify Support Team

  3. Monitoring

    Dear emnify Customers,

    Error rates have decreased, and the APIs are now functioning normally. We are actively monitoring the service to ensure continued stability and performance.

    We’ll continue to share updates as soon as they become available.

    Kind regards,

    emnify Support Team

  4. Resolved

    Dear emnify Customers,

    The incident has been resolved, and all services are now fully operational.

    In case you are still having issues, please reach out to our Support Team via our Help Center.

    Kind regards,

    emnify Support Team