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Incident detail

Service Outage on DUO81

Resolved incidentCritical3 affected services

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating a service degradation on our DUO81 deployment and are working to restore services as soon as possible.

  2. Investigating

    We are continuing to investigate this issue.

  3. Identified

    We have isolated the issue to a regional outage and are working with our partners to alleviate the degraded performance.

  4. Identified

    We are continuing to work on a fix for this issue.

  5. Identified

    We are continuing to work on a fix for this issue.

  6. Identified

    Our cloud provider is responding to a power outage at a primary data center that continues to cause elevated error rates and connectivity issues across the region. While early signs of recovery were observed, the provider has since confirmed the impact is ongoing. Full restoration and environment stability are expected to take several hours.

    We will provide our next update within 6 hours.

  7. Identified

    We remain in active coordination with our cloud service provider as they work to resolve a power outage affecting a primary data center. Connectivity issues and elevated error rates across the region will persist until power has been fully restored. The provider has indicated that full restoration and environment stabilization may take a day or more.

  8. Identified

    As previously communicated, a major power and connectivity outage at a third-party data center in the UAE operated by a third-party vendor has impacted Cisco Duo functionality in the region. Our engineering teams have worked continuously to implement local mitigations, but the persistent instability of the regional infrastructure has required more comprehensive measures to ensure business continuity.

    To fully resolve these issues and restore service stability, Cisco Duo has officially initiated its Disaster Recovery (DR) process. This involves transitioning critical service dependencies and user data away from the affected UAE region to secure, high-availability data centers.

  9. Resolved

    The service outage affecting DUO81 has been resolved.

    All impacted customers have been successfully migrated to an alternative Duo deployment.

    This migration has restored full service functionality for all affected users.