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VoIP and SMS Delivery Issues in Israel

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Incident updates

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  1. Investigating

    We are investigating an issue affecting VoIP and SMS message delivery for users in Israel. The issue is related to an upstream carrier.

    Our team is working with our providers to investigate and restore normal service. Where available, users can use alternative authentication methods such as Duo Push.

    We will provide updates as more information becomes available.

  2. Monitoring

    We have implemented a change to address the SMS and VoIP delivery issue affecting users in Israel. SMS and VoIP delivery have recovered, and we are monitoring to confirm continued stability.

  3. Monitoring

    Error rates for SMS and VoIP delivery in Israel have reduced following the implemented change. We are continuing to monitor service behavior and investigate reports of intermittent failures affecting some customers.

    We will provide another update as more information becomes available.